When answering the phone the receiver should pick up the phone within three rings. It
第2题
Always_____ when you _____!
A、answered, speak to
B、answer, are spoken to
C、answering, are spoken to
D、answer , speak to
第4题
第5题
【D9】
JOSE: PAMELA, CAN YOU COME TO A MEETING ON FRIDAY? PAMELA: I"M NOT SUR
E.【D8】______WHEN ARE YOU HAVING IT? JOSE: 【D9】______ PAMELA: LET ME GET BACK TO YOU IN A FEW MINUTES. JOSE: SUR
E. IF I"M NOT IN, COULD YOU LEAVE A MESSAGE ON MY ANSWERING MACHINE? PAMELA: 【D10】______ A. LET ME CHECK MY SCHEDUL
E.
B. SURE THIN
G.
C. I DON"T KNOW.
D. WE" RE PLANNING IT AROUND NOO
N.
第6题
【D8】
JOSE: PAMELA, CAN YOU COME TO A MEETING ON FRIDAY? PAMELA: I"M NOT SUR
E.【D8】______WHEN ARE YOU HAVING IT? JOSE: 【D9】______ PAMELA: LET ME GET BACK TO YOU IN A FEW MINUTES. JOSE: SUR
E. IF I"M NOT IN, COULD YOU LEAVE A MESSAGE ON MY ANSWERING MACHINE? PAMELA: 【D10】______ A. LET ME CHECK MY SCHEDUL
E.
B. SURE THIN
G.
C. I DON"T KNOW.
D. WE" RE PLANNING IT AROUND NOO
N.
第7题
【D10】
JOSE: PAMELA, CAN YOU COME TO A MEETING ON FRIDAY? PAMELA: I"M NOT SUR
E.【D8】______WHEN ARE YOU HAVING IT? JOSE: 【D9】______ PAMELA: LET ME GET BACK TO YOU IN A FEW MINUTES. JOSE: SUR
E. IF I"M NOT IN, COULD YOU LEAVE A MESSAGE ON MY ANSWERING MACHINE? PAMELA: 【D10】______ A. LET ME CHECK MY SCHEDUL
E.
B. SURE THIN
G.
C. I DON"T KNOW.
D. WE" RE PLANNING IT AROUND NOO
N.
第8题
I had that confirmed to me when in one of my English classes my teacher told me not to talk to English people about three things politics, religion and money.(判断正误)
26.People in Iran are not happy to talk about their salary or their religion.()
27.People in England try to avoid personal questions.()
28.In Iran, it's rude to ask questions about salary and religion()
29.The writer was advised to avoid talking to English people about politics, religion and money.()
30.The main idea of the passage is culture shock.()
第9题
When the TV is on a technological collision course with the PC, ______.
A.the TV will lose
B.the PC will go
C.the combination of the two will win through
D.the author doesn't tell
第10题
In his job as sales support associate , Cal helps four busy salespeople at a company that sells flooring , wallpaper ,
and countertop materials for kitchens and bathrooms. The
company , Floors &. More , has four locations , each in a different city.
All the salespeople have cubicles , though they spend most of their time madding sales presentations in people's homes. Cal's job is to process the salespeople's orders. When a
problem - such as a back order - comes up. he puts his paperwork back on the appropriate person' s desk. Cal has anyone suggested that he do so. He sometimes runs out of things to do. When that happens , he waits in a cubicle until something comes up.
In the showroom , the receptionist. Angelica. also has a cubicle. Angelica answers all incoming calls. The phone rings 10 to 20 times per hour. Most calls are for the salespeople. Angelica takes messages (usually just a name and number) for the absent salespeople. If showroom customers have a question. they often must wait until angelica is between phone calls. Sometimes. if a caller isn't someone she knows , she puts the call on hold and answers
a question with the phone resting on her shoulder.
Occasionally customers in the showroom approach Cal with a question. Sometimes he just says , "I' m not a salesperson; I can't help you." At other times. Cal tells them they'll have to wait for Angelica or make an appointment with one of the salespeople. The salespeople , however , do not have telephones with them when they are out of the
showroom , and Angelica does not schedule appointments for them.
26. What does Cal do as a sales support associate?
A. He sells materials to salespeople.
B. He processes the salespeople' s orders.
C. He makes arrangements with customers.
27. Which of the following is true about Cal?
A. He helps dozens of salespeople.
B. He offers rewards to salespeople.
C. He presents the problem to the appropriate people.
28. Which of the following is NOT Angelica' s job?
A. Answering calls.
B. Leaving messages.
C. scheduling appointments.
29. Customers in the showroom Cal.
A. sometimes inquire
B. always meet
C. never talk to
30. Cal is Angelica's ().
A. external customer
B. internal customer
C.service provider
第11题
A.A. overtime
B.B. dispatch
C.C. demurrage
D.D. deadfreight