In his job as sales support associate , Cal helps four busy salespeople at a company that sells flooring , wallpaper ,

In his job as sales support associate , Cal helps four busy salespeople at a company that sells flooring , wallpaper ,

and countertop materials for kitchens and bathrooms. The

company , Floors &. More , has four locations , each in a different city.

All the salespeople have cubicles , though they spend most of their time madding sales presentations in people's homes. Cal's job is to process the salespeople's orders. When a

problem - such as a back order - comes up. he puts his paperwork back on the appropriate person' s desk. Cal has anyone suggested that he do so. He sometimes runs out of things to do. When that happens , he waits in a cubicle until something comes up.

In the showroom , the receptionist. Angelica. also has a cubicle. Angelica answers all incoming calls. The phone rings 10 to 20 times per hour. Most calls are for the salespeople. Angelica takes messages (usually just a name and number) for the absent salespeople. If showroom customers have a question. they often must wait until angelica is between phone calls. Sometimes. if a caller isn't someone she knows , she puts the call on hold and answers

a question with the phone resting on her shoulder.

Occasionally customers in the showroom approach Cal with a question. Sometimes he just says , "I' m not a salesperson; I can't help you." At other times. Cal tells them they'll have to wait for Angelica or make an appointment with one of the salespeople. The salespeople , however ， do not have telephones with them when they are out of the

showroom , and Angelica does not schedule appointments for them.

26. What does Cal do as a sales support associate？

A. He sells materials to salespeople.

B. He processes the salespeople' s orders.

C. He makes arrangements with customers.

27. Which of the following is true about Cal？

A. He helps dozens of salespeople.

B. He offers rewards to salespeople.

C. He presents the problem to the appropriate people.

28. Which of the following is NOT Angelica' s job？

A. Answering calls.

B. Leaving messages.

C. scheduling appointments.

29. Customers in the showroom Cal.

A. sometimes inquire

B. always meet

C. never talk to

30. Cal is Angelica's ().

A. external customer

B. internal customer

C.service provider